High Speed 60fps 1280*720 Camera Module Global Shutter USB Webcam Aptina AR0144 UVC Plug Play Driverless USB Camera. I answer ~5 questions, then I lose it and tell him I'm not answering any more questions, and he can either give me the supervisor contact, or I'll figure out another way to get it. lol), and that I need to email Carlos. AFTER THIS I CONSIDER THEM DISHONEST AND NOT TO BE TRUSTED! Customer communications have been poor. 1 hour to order a product getting transferred 3 times, Should not be allowed to stay in Business. Sent email for them to correct, they replied a day later. Tip for consumers: DO NOT TRUST THE REVIEWS. *Update: after posting this review they sent an email and said "Estimated Ship Date:35 Days"Since they also said that when I called a month ago, I will believe it when I see it and make another update at that time. It showed a delivery date of Sept 28. Can't trust them, nor can you trust the product reviews. So I went to the live chat, said what's the story? Seems their customer service is in India so the right hand does not know what the left is doing. This time, the rep said this was out of stock and cancelled my order. I literally spent $3,000 on machines that first off dont even work properly, one of them doesnt even work at all. About 3-4 months ago I decided to place an order with Global Industrial for toilet paper because of the lack of toilet paper on the shelves of my local grocery stores due to the Covid-19 crisis. Is global industrial a scam or a legit company? If i could leave a negetive star i would. Couldn't even put 1 unit together because of missing so many pieces. This company is horrible to deal it, they will not let you return something that has an inaccurate web description. I purchased a printer from GI after contacting their customer service to confirm they had this particular printer in stock. Try and shop elsewhere! Was told I needed to call and schedule the delivery date and time. Read about their experiences and share your own! Online chat is also a crap. www.globalindustrial.com. I called 2 months ago they said it would ship in another month. Avoid the hassle and order elsewhere. Filter by: Filter by: Lou Tedeschi 1 review. The second shipment barely arrived. The email contained a link to click on in order to cancel the order which I immediately did as I had found a different online company to order toilet paper, and other toiletries from. Avoid the hassle and order elsewhere. The item was never delivered to my door. Seriously they are horrible. If you need a reliable company, I would recommend looking elsewhere. For future customers this site can be great but if something goes wrong which is a guarantee with any site, good luck. Industrial Supply in Port Washington, NY. If you ever used this company before it was probably the last time you used them. On August 28 the UPS Store rep emailed Global with me in copy to explain and request the pertinent information needed to file a claim on our behalf and received no reply. BEWARE OF THIS COMPANY. I had problems with on line order. Spoke with them again and they said they'd put it in as a refund. My fault maybe as I did not read the reviews first . A free inside look at company reviews and salaries posted anonymously by employees. The customer service is terrible. Global Industrial ranks 95th among Appliance sites. GLOBAL IS NOT WORTH THE TROUBLE. I was able to find them on some different website but Global Industrial had the best price and free shipping two things I look for when ordering products. They exchanged the wrong item with the exact same wrong item and don't really seem to care that they have now wasted a lot of my time and sent the wrong item twice now. Office Supplies On August 20 I contacted Global again and the same scenario with being very apologetic but never producing any of the documents so I could file a claim. Looks ridiculous. Later I ordered a large recycling bin, because the lid wouldn't fit other brands. I just finished my second long Chat with their Customer Service rep since July. 126 Global Industrial reviews. Now I'm told Carlos has been messaged, and he'll be replying to me shortly. So, the printer I was needing this week I now don't have. This order was promptly placed on back order and remained so weeks after. Global Industrial is a Leading Distributor of Material Handling Equipment, Storage Solutions, Workbenches, Office Furniture, Safety Equipment, Tools, Motors, HVAC Equipment and more, Carrying over 1,000,000 Commercial and Industrial Products at low prices. We use cookies for analytics, personalization, and ads. First I ordered a large recycling bin lid I couldn't find anywhere else. Check globalindustrial.com with our free review tool and find out if Global Industrial is legit, reliable and safe. If a company is offering cheap equipment without accepting returns - DON'T WASTE YOUR TIME! Not sure if it was Global Industrial's fault or FedEx's, but regardless I asked for a replacement and they complied. I ordered a double pedestal (with drawers) shop type work bench. Phone calls were sent to voicemail. They sent me the wrong item, so I called and told them. DO NOT BUY FROM THEM. Shipping fees are less than half of what Uline charges! I placed an order in which was advertently sent to a PO Box. So I get on the chat again. Customer service is a JOKE! TOTAL SCAM COMPANY. The time I had to acquire said printer, I also no longer have because of this company's reps. 127 Global Industrial reviews. On August 26 I contacted Global for feedback and was told that they were working to get the information together for me at which I almost lost it but left it at that and passed that information back to the UPS Store rep who was helping me. At that time I requested photos of the damage and any documentation during receiving that indicated the items were received damaged so that I could file a claim with UPS and recoup some of the money that had been invested to try and stay safe as well as support another company during the midst of economic uncertainty. Upon contacting Global customer service the representative we dealt with provided all of the necessary documents to return the 2 partitions and 2 boxes of support brackets within a designated timeframe for a refund. So you should recall your design fault. We received an Email that it had been shipped, at that arrival date would be Thursday, 2 days later. Read employee reviews and ratings on Glassdoor to decide if Global Industrial is right for … Another week goes by, no reply from Carlos. Terrible customer service. It seemed clear to me, that one way or the other there was a clerical error. The date of delivery was 90 days after my original date of ordering. I tried to order six plastic boxes - good price - easy ordering. I'm very disappointed and will never buy from this place again. Their people who work there are rude and have zero compassion for their screwups. I read the reviews and figured I only needed 1 item, how could they screw up 1 item? Here's my policy, I will never do business with this company again. Write A Review (It only takes 30 seconds!) On August 18 I contacted the company and received apologies and told photos and documentation would be emailed as soon as phone call was over an again nothing. Gain trust and grow your business with customer reviews. 179 likes. 132 Global Industrial reviews. I ordered a medical device that was backordered and the purchase was cancelled without any explanation or followup as to why. Price:-OK. Free Shipping & Up More. Unfortunately, based upon my experiences, I can't recommend this company, especially if you're in a hurry. Tried to charge me 250% of actual shipping costs... caught them but had to spend an hour on the phone arguing to get reimbursed. I am at a loss as to how they obtain my husbands name as my husband does not own the company and has never placed an order with global industrial nor is he on my Visa card . 179 Reviews | 3.0 Rating Visit Site Reviews Reviews Deals Deals Coupons Coupons Trust Score Trust Questions & Answers Q&A. I was concerned about ordering from globalindustrial.ca because of negative reviews. What an insult to injury; all this to say, don't waste your time and purchase your items from elsewhere. Global Industrial Reviews. I have already been billed $428.99 for shipping, and now, I am being charged an additional $301.29. Called in and the first representative was rude and left me on hold for longer than 10 minutes. Global Industrial Will Steal Your Money About 3-4 months ago I decided to place an order with Global Industrial for toilet paper because of the lack of toilet paper on the shelves of my local grocery stores due to the Covid-19 crisis. I ordered the Big D Odor Control Fogger (item #B666898) from globalindustrial.ca, and paid for it on June 13th 2014. My email get reply from some in India. The customer service was absolutely the worst I have ever experienced and I honestly don't think they care at all about making customers happy. Seems their customer service is in India…, Global - Order Fulfillment Problems - Communication Issues. Where can I find other unbiased reviews for Global Industrial Review? I will update this review when I receive product. Will never do business with this company again. Global Industrial, Port Washington, NY. I ordered the Big D Odor Control Fogger (item #B666898) from globalindustrial.ca, and paid for it on June 13th 2014. There was a link in the email to cancel the order, I decided to do so since my organization no longer needed the stanchions. Unfortunately (our error) our purchaser wrote down the code for the white cabinet when copying it from your website. We placed an order. They asked for pictures of the item so I sent them. Probably one of the worst transactions I have made with a vendor for our work products. I looked the person up on Linkedin, nothing shows up. Systemax is a parent company of Global Industrial. Give 5 Stars to Global Industrial everything about them was great and I am sure I will be ordering from them in the future. The rep said they did have it and it would ship with a 3 day lead time. No reply from Carlos lol!I get on the chat again, get a wonderful gentleman by the name of Jorge this time. If I had I would never of placed an order. They said it was "lost with the carrier." They charged me at a 42% markup!I am stuck with a cabinet in a colour that I didn’t want, and I am now being charged almost as much as the cabinet itself. I would have charged to another source. No promo code to apply to your checkout, spoke to the customer service online and they assured me the 5% would be applied once I purchased. That didn't happen. Write a review Write a review Reviews 528 Write a review. Write a review. Stay safe with our COVID-19 guide. Return policy is horrible and the suppliers they use are in the same class of being horrible including Speco Tech. Told it was shipped then it was on back order then it was delivered then its still on back order. After two more emails informing me of the arrival dates and very vague verbiage i tried to email the CSR I spoke to get some clarification, I never received a response. A free inside look at company reviews and salaries posted anonymously by employees. Quite concerning. They tried to blame it on us, stating that we ordered too late in the day, and that Friday would then be considered 2nd day. A free inside look at company reviews and salaries posted anonymously by employees. Item is still available for purchase on line. Rather than reordering and rescheduling a new delivery date, they simply canceled my orders (when out of stock) automatically, leaving me hanging.So, here I am in time, still wanting the boxes I ordered, but realizing I'll have to get them at some other company. I waited 5 business days and there was still no tracking so I contacted support again as it was supposed to arrive the following day. Consumers complaining about Global Industrial most frequently mention customer service, credit card and tracking number problems. Probably one of the worst transactions I have made with a vendor for our work products. Global Industrial Will Steal Your Money. Pick another company and dont look back. Tell us about your experience with Global Industrial: Your name: Your email address: » View 177 Deals for Global Industrial « Placed order 6/2/20, money taken from me but 2 months later no product. Had to hang up and call back. Same thing happened. They lie and say its going to be there on a date until you call them just to find out they never had it in stock to begin with. After chatting with a rep, I decided to rate the company here. Good luck, buy from anyone else. See BBB rating, reviews, complaints, request a quote & more. That drlivery date was missed also with a third proposed totalling 2 months later than originally expected. We paid for 2nd day air. I bought this Telescoping Wand from Globalindustry.ca last year and just used it once clean my gutter. Report scams Check Trust Mamma! They sent me the wrong item, so I called and told them. Very poor experience. 123 Global Industrial reviews. ELP Official Store. But again, we made the clerical error. I cancelled the order. I ordered sanitizer on 5/5. There are 24 complaints closed with Better Business Bureau in the last 3 years, with 6 closed in the last 12 months. At this point I google reviews for the company, and come across this site. Global Industrial is fairly priced, shipping fees are reasonable, and the catalogue is stuffed with almost everything a business could need. I received an email 30 days after my original order date for an approximate delivery date. That should have been last month and still nothing. Interesting how fast it is to take your money out ur account when u order something that you think is going to work because its brand new and cant return YOUR money even when they HAVE the product in their possession. This order was promptly placed on back order and remained so weeks after. BEEN WAITING MONTHS FOR MY PRODUCT! Systemax is a parent company of Global Industrial. Today is 7/11 and it still did not ship! My order still showed a delivery date in one place on my web page of their site and "cancelled" at the same time on another part of Global Industrial's site for my account. This is unfair. Carlos tells me he'd need to message the supplier to find out availability in Canada. The dealer told me that it is a design fault because the part #7 only tight-fitting, it should be screw in. They did not want to honor original purchase price since they will make more money. I’m stuck with an white cabinet, when everything else in my front reception is Arctic Silver, and then we have this glaring white cabinet, at our front reception. They asked for pictures of the item so I sent them. Horrible customer service. I received a confirmation email that said expected delivery date was 30 days later. A free inside look at company reviews and salaries posted anonymously by employees. If we could give you NEGATIVE stars, we would.Online states, ships same day, We ordered on a Tuesday, the tracking shows that the label was created a mere 3 hours later and was on its way. It was not and when I wanted to return it (2 days after I received it) I was told I had to pay the return postage even though it was their mistake because that was "their policy." Poor customer service. Checks need to be put in place to not allow PayPal to be charged on backordered items-siren I was told PayPal has a 5 day term. So fine, I email Carlos. Now the BE manufacture has changed the part #7 design. If you want an awful customer service experience, this company is the one for you. That didn't happen. Tracking was also excellent I knew exactly when it left until the time it was delivered to the porch all the details complete and texted to me. Checkout did not work online. It has now been 30 days since I returned the order and I have received nothing. Pick another company and dont look back. Here we are, still no product has arrived, reached out for a refund on the difference, since they did not fulfill their duties as they said they could. The next day I received an email advising that they had set up my account as a consumer account under my husbands name even after they had received a state of Tennessee resales certificate. I was notified 7 days later that the items are on back order. They just lost a major account purchaser. 2 months ago they said it would ship in another month. Global Industrial reviews (www.globalindustrial.com): RIP OFF!! This order was promptly placed on back order and remained so weeks after. Global Industrial Review is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR. Global Industrial is fairly priced, shipping fees are reasonable, and the catalogue is stuffed with almost everything a business could need. The next 2 days I got emails from them asking for the pictures. At this point he throws up the white flag and gives me a contact. Global Industrial Review, Global Industrial Review Suppliers Directory - Find variety Global Industrial Review Suppliers, Manufacturers, Companies from around the World at review guangzhou hair ,slim patch reviews ,anti snoring chin strap reviews, Hair Extension Just horrible.I wanted to order a shelving system, but their site showed a seperate SKU# for the hardware for the shelf (the screws). Shipping was very fast and efficient. So I've no idea if this is actually a supervisor, or his buddy in the next cubicle who's going to cover for Carlos. I ordered a full face mask on their website that had no indication it wasn't in stock. You got it! I used to order from Uline - stupid newbie mistake. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The representative on chat line wasn't helpful and took long period of time to respond. I then received an email from Global Industrial asking if I am still interested in the toilet paper order placed on back order, or if I would like to cancel it. It’s called kill the ball down the road and hopefully the consumer will forget.Short story - ordered 4 cabinets from them along with other things. After my expected delivery date passed I checked on my order and it was backordered with a new delivery date. Why was I able to order knowing that a backordered item with PayPal had this issue? Then to add insult to injury, I get a bill from my shipping company for shipping. When I called there customer service the representative was rude and sarcastic. As it is now September with no response from Global Equipment Company Inc., I am now in the process of seeking alternative means to have my concerns addressed with the company as well as ensuring that the general public is aware of how this company operates when it comes to customer's concerns. Very disappointing, and we will no longer be ordering from these guys. On July 1, I ordered the boxes. Claim your listing for free to respond to reviews, update your profile and manage your listing. Elsewhere including manufacturer the price is the same with free shipping. I sent them all the info and pics about the wrong items they sent me. Thank you! WILL NOT STAND BY THEIR PRODUCTS EVEN WITH A ONE YEAR WARRANTY. Customer service kept apologizing and then ghosted. WORST SITE DO NOT PURCHASE ANYTHING FROM HERE! Said I was to have it on the 4th and didn't receive the shipment. A free inside look at company reviews and salaries posted anonymously by employees. I get on their chat again, different CSR, tells me she doesn't have visibility to the issue (!!! 51 reviews from Global Industrial Services employees about Global Industrial Services culture, salaries, benefits, work-life balance, management, job security, and more. 20,860 reviews for Global Industrial, rated 3.39 stars. 126 Global Industrial reviews. The catalog information was very ambiguous 4 drawer v. s. 5 drawer. Every note I read said it would be a Thursday delivery. There are other much better places to buy from. Global Industrial Reviews 528 • Average . Very frustrating. Well they did. They never sent any update messages so I called. On August 24 I contacted our Trusty Neighborhood UPS Store and explained our dilemma at which the rep emailed me a document to forward to Global so that they (UPS Store) could file a claim on our behalf. Flustered, I interacted with customer service and the best they could offer initially was a partial credit of $83, which is laughable considering not the amount I spent, but the time it took out of my schedule to deal with these issues. This year when I tried to clean my gutter again, the number 7 part SS HOSE ADAPTOR FITTING broken. Still have not received the right product. Also I asked 12 times for return label but they never did. I have NEVER experienced this this sort of customer service in my 61 years of life. Spoke to them again and they said "so you're claiming you were told you'd get a discount?" | Read 21-40 Reviews out of 643 I don't know why we stuck it out for about 10 years of using them, but 2 weeks ago was the final straw. Slow service; They put the wrong address in the UPS label and I had to chase my merchandise. But either way one drawer was much larger than the catalog indicated. I placed an order for an item that in their website said "In Stock" expecting shipment to occur that same day as their website claimed. We received the package through FedEx freight and upon opening the box, I received a damaged table (corner was completely busted with wood that was chipped off). I understand maybe if there is a shortage etc, but they never sent any update messages. are basic Inventory Control components. I was told that photos and receiving information would be mailed to me that day, which never happened, and the representative also stated that they would contact warehouse personnel to obtain better pictures to help in claims process but again, nothing was never received. The original shipment never arrived. It seems, orders are automatically canceled if an item is out-of-stock.I placed another order on Aug 27. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Jorge doesn't take that answer, and proceeds to ask me ~5 questions surrounding the issue, refusing to give me one until I answer them, including who my complaint is regarding. Glassdoor has 134 Global Industrial reviews submitted anonymously by Global Industrial employees. Fast forward 60 days later and the stanchions have arrived AFTER this order should have been canceled. A free inside look at company reviews and salaries posted anonymously by employees. Today is 7/11 and it still did not ship! My back ground is Industrial Engineering with specialties in Inventory Control and Forecasting. I tell Jorge I would like contact infromation for a supervisor, and that I don't want to speak to him about my issue. After a month of not hearing anything, I went to the site to check my order. Still never got it. Tried to do first order for wire storage racks and customer service is non existent. The person was rude, short and not at all sympathetic or apologetic, honestly just made me feel extremely unimportant which is a shame because I spend a LOT of money on this site. Learn how to stay safe during COVID-19 in our new guide: Their operation is amazingly shoddy given how much money & effort they're putting into their online marketing. Never trust websites which offer a shady ‘advocacy package’ to businesses. There are 24 complaints closed with Better Business Bureau in the last 3 years, with 6 closed in the last 12 months. It is your manufacture design fault, and now you has changed design. After contacting customer service, I was advised that due to it being backorder the papypal charge was cancelled. She thought it was the code for the cabinet, did not know that it was colour specific. US $39.81 - 50.15 / piece. They are so arrogant. I took the part to a local mechanic dealer. 128 Global Industrial reviews. No one called back or responded to emails. It stated in the description, Arctic Silver. One week passes, no response. www.globalindustrial.com Visit this website www.globalindustrial.com. Guess what happens next? Need advice? Shipment not as advertised. Short Shipment, Wrong Product, Horrible and Time Consuming. © 2020 Trustpilot, Inc. All rights reserved. Read employee reviews and ratings on Glassdoor to decide if Global Industrial is right for you. But fine, Our fault. !Thank you! It took over a month to receive something they said would only take 10 days. To find more information about reviews and trust on Sitejabber.com please visit. We’re in this together! Both orders arrived very quickly by UPS & in good condition, although the recycling bin was partially wrapped in plastic (no box). As a business and non-profit organization, I purchased four tables from this company, which including shipping, cost us $1275. Learn how to stay safe during COVID-19 in our new guide: I refused all three shipments as filed a claim with the, Worst Possible Customer Service Experience, Customer service is horrific. I will never buy anything from them. Initial conversation with CSR said the stanchions are in stock and will arrive within 7-10 days. We immediately returned all of the items back to sender since we have tried several times to call this business and have been put on hold by an actual person only to have them never come back on the line for over an hour. STAY AWAY FROM THIS COMPANY>. I sent them the screenshot of the original message 3 times now and they are still saying they haven't got them. Upon contacting global industrial they advised that they could not alter the original shipping address and that I would have to basically re-order. 127 Global Industrial reviews. 134 reviews from Global Industrial employees about Global Industrial culture, salaries, benefits, work-life balance, management, job security, and more. This company has been a nightmare to work with from the very beginning, including the promotional "get 5% off" email I received. I had also provided them with a resale certificate as they had charged my account with sales tax. It had been canceled (out of stock) apparently with no contact with me for the chance to wait, reorder, or cancel. I did not deal with customer service. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! We’re in this together! I asked them to reconsider and meet me half way by refunding half of what one table costs (which was $262, divided by 2 so about $131), and the best they could do was $90. Once I got the doors, they were all bent, and parts missing. This is my first frustration, why would no one at this company, reading this PO would call us to clarify which colour we wanted. Terrible customer service, They have messed up a pretty large job we have with the Federal Gov. Since I needed the item immediately I cancelled the order on their website as provided for and ordered from another source which was able to deliver in 2 days. Started a virtual chat and they stated they were going to send parts. I tried to return the product but they were giving me a hard time in the beginning till i had to get higher ups involved with this, they took about a month to send me a return label after calling them numerous amount of times daily everyday, as soon as i got my return label i shipped it back right away (same day) i waited like 3 weeks before calling them to check my status they consistently told me every songle day that i had to wait either 48-72 hours or wait 10-15 days and you will have your money back, sadly 4 months pass and guess what they credited me back my money but heres the best part i gotta wait another 10-15 business days for it to go through.

global industrial reviews

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