THE EFFECT OF MOTIVATION ON EMPLOYEE PRODUCTIVITY (A CASE STUDY OF DIAMOND BANK) INTRODUCTION. Please note that all fields followed by an asterisk must be filled in. Read more on any of the these skills by clicking on the apporiate skill. �����t� ���L� � �8N1 2�ePJ�`b�Ð��p�C�qꁾ%����T=P|�fθ��i��~&&��5�2&ۆ*� ���4�mPL��d�r����u��؁YR��n[�kX��t'����c��P. Motivating employees is crucial to ensuring a company's success. The major problem with making assumptions is that 9 times out of 10 it doesn't workout. You Better Recognize Impact of Employee Motivation on Performance (Productivity) Doing Business all over the world is very challenging. 1.1 BACKGROUND TO THE STUDY. Words can be misunderstood and misconstrued that in turn can cause negative communication barriers. Additionally, face to face communication or oral communication was an often utilized communication channel or form. Negative body language like waving your hands, raising your arms in discuss and even shaking your head will send negative messages. Employees are motivated to perform by a number of "rewards," including recognition, autonomy and appreciation. Impact of Employee Motivation on Performance (Productivity) In Private Organization Employee motivation is affected by both personal characteristics as well as workplace environment. 13 Barriers to Effective Buisness Communication. Non verbal signals has the potental to block effective communication in the workplace. #1. 299 0 obj <>stream Only to find out that it didn't go as planned. INTRODUCTION. The findings of the research revealed that internal communication has a significant impact on the overall performance and productivity of employees. informal, and how organizational communication affects employee motivation at work; intrinsic and extrinsic one. The objective of the present paper is to explore the interrelationship between communication and motivation and its overall impact on employee performance. Things will go smoothly when everyone is on the same page, understanding of goals and the direction a company is going. endstream endobj startxref In our study we try categorize the differences in motivation between the two countries and explain to what extent motivational factors can be placed in the pink area. The best process of communcating here is well thought out emails that follow the chain of command and face to face interactions. Workplace becomes a much happier place and employees tend to concentrate more on work rather than unproductive things. In a business setting, senior leadership delegates roles and responsibilities to management. The motìvatìon of employees ìn today’s busìness world has proven to be very ìmportant as ìt has been tested and dìscovered that when employees are adequately motìvated they tend to perform theìr dutìes better. Employee motivation is a core function in establishing organizational performance. Anything that can physically distract you is part of this barrier. There are also added benefits to having strong communication skills. While responding to this discourse, Amabile (1997) expresses that al-though extrinsic and intrinsic motivation work divergently, on the contrary, it can have a supporting impact: “intrinsic motivation can prompt raised amount of satisfaction and performance once the scaffolding of extrinsic motivation is dealt with progressively.” To stay profitable in the highly challenging and competitive global market economy, all factors of production, i.e. Improving relationships between management and staff is quite important and is often overlooked. Pastimes Interact with others socially, but superficial activities. We all know that we shouldn't make assumptions. In others words keeping people in the loop. #4. Unfortunately, it’s also at the […] Many times effective communication in the workplace is blocked by the overwhelming amount of information. Copyright 2009-2020 Employee-Motivation-Skills.com One of many positive benifits gained from well established organizational communication is improved relationships. Refer to the list below for some skills that can be improved as a result of have strong communication skills. Low employee motivation could be due to decreased success of the organization, negative effects from the economy or drastic changes or uncertainty within the organization. So why does poor communication in the workplace cause these issues. Appraisal is very significant tool inside the man supremacy management, stipulation it is conduct properly along with reasonably, it can carry out the organization to their ambition and the employees determination accomplish their wellbeing. Low morale damages productivity and relationships, which hurts the bottom line. The best way to avoid this is to provide new emails, just dont cc and forward emails. A healthy employee relationship leads to an increased level of satisfaction among the employees and in turn an increased productivity. There are barriers to effective business communications. Therefore, every manager in the organization has to make efforts to encourage subordinates to the right type of behavior because performance of human beings is dependent on the ability embedded in motivation. Understanding the ins and outs of stress management in the workplace can provide you ways to handle workplace stress. Some surveys and discussions have acknowledged that lack of information is a cause. Withdrawal When someone avoids or refuses to be near a particular or individual group. There also may be distractions. Well there are a few reasons. Two-way communication helps to shape employee Improving relationships between management and staff is quite important and is often overlooked. %%EOF While at the same time building stronger workplace relationships for increased productivity. These issues can lead to missing deadlines, decreased productivity and weakened communication between employees. Inconsistent body language tells the story of one thing, but the message discussed is different. Another good reason is lack of email etiquette. Here are a couple more reasons for lack of listening. Passive listening instead of taking an active role. Make sure you use open ended questions to get the proper answers you seek. THE IMPACT OF MOTIVATION ON EMPLOYEE’S JOB PERFORMANCE IN AN ORGANISATIONCHAPTER ONE 1.1 INTRODUCTION Motivation means so many things to different people. In theory, work performance models help to achieve better communication between managers and their employees. Good solid organizational communication eliminates Communication in the workplace can be either your best friend or your worst enemy. Asking the right types of questions will provide effective communication in the workplace. The resulting confusion may lead to the message being ignored. Organizations benefit from “engaged workers” in a number of ways. Assumptions a lot of times will be made to speed up a process or task. It shouldn't be a surprise of its strong affect on the communication in the workplace. fundamentally depend on many factors like performance appraisals, employee motivation, Employee satisfaction, compensation, Training and development, job security, Organizational structure and other, but the area of study is focused only on employee motivation as this factor highly influence the performance of employees. Providing a little feeling and personalitiy to emails will reverse this complaint. Some have said they don't feel important in the eyes of their employers. Good Communication skills will help you improve time management in the workplace. h�b```��!��1���!#���leP Effective communication by the managers will result in changing the mood within the co-operate and inspire employees to work harder towards common goals. 1.1 BACKGROUND TO THE STUDY. The paper focuses on the fact that communication in the workplace can take many forms and has a lasting effect on employee motivation. Although, there is general agreement among psychologists that man experiences a variety of needs, there is considerable disagreement as to what these needs are and their relative importance (Van Rooyen, J. Dealing with different cultures can sometimes be difficult to navigate. Outside factors like a death or illness can keep your mind out of focus. Free E-book "Make Your Knowledge Sell" when you subsrcibe. More and more organizations are including various. These routines will keep people from working with others. This is another positive result of proper communication in the workplace. Working activities are those tasks which follow the rules and procedures of contact. Stay in the now and never miss a new article. Secondly Being a good communicator will help you strengthren and improve other management skills. The importance of effective communication is highlighted in numerous motivational theories as … You never know when there's a good idea on the horizon. These are just to name a few. The intention is to explore if these models apply in practice. Please enter the word that you see below. Motivation is crucial because The purpose of this study is to analyze the impact produced by the motivation of employees on organizational effectiveness. First there might be diffences in oppinions regarding the topic. CHAPTER ONE. structure has a significant impact on the communication. All Rights Reserved. Business ethics in the workplace and poor workplace behavior ethics can be directly related to ineffective communications. Return from communication in the workplace to the Employee Motivation Skills Homepage. Thìs study wìll go to … The results of stress on employees can range from change in attitudes, lack of focus and even calling out. What ends up happening is that many employees start to ignore those emails. All cultures have different beliefs and customs. As there are many factors which relates to communication and enhance the employee performance in the organizations e.g. #3. With an open path of communication, feedback from employees will help in determining solutions. Quite often people ask questions that lack details. In business, communication can significantly impact workforce development and employee motivation. Managers must Understand and be able to recognize barriers that hurt the communication process. There will be a lot of adjustments in the process until it reaches effectiveness. Furthermore the figure is made by us in order to visualize our study. The same happens if the communicatior message is interpeted to be positive. Saying communication is “important to engagement” is a little like saying Mardi Gras is “kind of exciting.” Indeed, communication is so important to employee engagement, it’s often called the cornerstone of an engaged culture. How many times have you made a decision based on assuming something will happen. Communication can make employees feel that they are valued and that they are an important part of the business. 2006). 0 Understanding the communication process will open many doors to improve productivity. Not surprisingly, these motivators dovetail perfectly with the one aspect of employment that makes employees and managers alike miserable: the employee appraisal. Just one tip, idea or sugestion could make all the difference. Read this article on understanding and improving time management in the workplace. With this ability, the leader can influence employee work motivation. Personnel motivation will involve criteria such as employees’ bonus, good communication within the working premises, and satisfaction at their job place. Their impact on the individual depends also on his perception of what he considers to be of value to him and invariably influences his action or non-action. Remove the barriers that block the process and you will improve employee motivation. As you can see communication in the workplace has a long reach. Motivation in workplace is often triggered when the managers find his way of speaking to his employee. They often can clash and build up walls that negatively effect the communication process. IMPACT OF PERFORMANCE APPRAISAL ON EMPLOYEES MOTIVATION (A CASE STUDY OF FIRST BANK OF NIGERIA, OWERRI) Abstract. The best action a leader can take is to understand your own body language. One of the most common barriers to communication is poor listening skills. Australian Journal of Public Administration, 70(2), pp.202-222. How many times have you seen the same email covering the same information just from a different sender. You will then have no desire to take part in the conversation. Also by making assumption you will likely miss out on important information. You may have no involvement or concern with the topic. Communication Profoundly Impacts Employee Engagement. The problem is that some of the emails will have promiment details that were not included in the original. The manner and frequency of how someone delivers a message directly determines how effective it will be. Emotions play a big role in how we approach and accomplish things. ` jjG This is typically when an email is written strongly when it does not have to be. Key Words: organizational communication, employee motivation, Nokia Siemens Networks, Kenya INTRODUCTION Business all over the world today is very challenging. THE IMPACT OF MOTIVATION ON EMPLOYEES PERFORMANCE. First its a skill that you can use in everyday life. Communications can be sometimes conflicting and this will cause the communication process to breakdown. Communication plays a vital role in all aspects and all levels of business. Closenss is the aim of interpersonal contact where there is a high level of honesty and acceptance of yourself and others. This might be the most common type of barrier that blocks the communication process. This type of question includes details like who, what, where, when and how. Effective communication in the workplace plays a prominent role in developing long lasting employee motivation. Also keep your mind open to new ideas and approaches from these view points. The whole point of asking questons in the first place is to confirm what has been communicated or for clarification. IMPACT OF COMMUNICATION ON EMPLOYEE PERFORMANCE TABLE OF CONTENTS Cover page i Title page ii Declaration iii Certification iv Dedication v Acknowledgements vi Abstract vii Table of contents viii CHAPTER ONE: 1.0 Introduction 1 1.1 Background to the Study 1 1.2 Statement of Problem 3 1.3 Objective of the Study 5 1.4 Research Questions 6 1.5 Research Hypotheses 6 1.6 Significance of the … establish motivational programs that improve motivation and consequently, performance of both the organization and the individual employee. Many employees have complaned about how they are just a number. Motivation plays an important role in a healthy employee relationship. "�O��U�" ]��A��@��IL��`���("�30~� The impacts of these traits can effect workplace relationships and your willingness to take part in communicating. Understanding ethics in the workplace and workplace behavior ethics is the all important first step. co-operation, co-ordination, job satisfaction, employee motivation, image of the organization and accomplishment of goals. Sometimes a listener may interpet a communicatior as angry. Many times its a difference in approach or a process of doing things. This article examines the impact of communication and employee motivation on the success of the project and evaluates the impact on the software development business. Communication in the workplace will always be a work in progress. This in turn will make the listener react in a negative light. It will improve your overall workplace culture. It is all about interpetation. This study was guided by the following research questions (i) what is the impact of motivational goal-setting on performance of employees? The Impact of Motivation on Workplace Culture. Effective communication skills in the workplace will improve your ability to be a strong leader. An individual expects that if they behave a certain way or perform certain tasks, they will achieve their desired outcome. h�bbd```b``��� �q3�d9"�g�H���${߃E��HCc��*�,� There’s no doubt about it: Communication helps drive most successful new company initiatives, ideas, and ventures. That one consistent is called perceptional barriers. Increased amount of employee turnover, high amounts of call outs, poor customer service skills, diminished productivity and the lack of focus. The reason is simple: motivation eventually lead to more productivity. Games are subtle, manipulative interactions which are about winning and losing. #2. One way to avoid perceptional barriers is to remember there are other views points and opinions. And this last one in which I have seen many times. #6. Once identified, the deficiencies may be remedied through additional … 286 0 obj <>/Filter/FlateDecode/ID[<65A39B4F2FE71F41E72A4385A100EB12><961E8B71C1CF0A4186F557CCB2A58414>]/Index[267 33]/Info 266 0 R/Length 103/Prev 411404/Root 268 0 R/Size 300/Type/XRef/W[1 3 1]>>stream So why does not listening happen? The ability will exist for you to manage your own time as well as keeping your staff focused on deadlines. In the workplace, this outcome, as long as it’s positive, is the driver that can impact if and how the tasks given to employees are performed. One of many positive benifits gained from well established organizational communication is improved relationships. Use this technique when providing recognition or when it involves a sensitive issue. For more articles on employee motivation and other types of business management skills checkout our employee motivation skills homepage. Motivation is the reason that drives all of our actions. For example working in an area that is loud and noisey. Assumptions are made to cut corners and save time by ignoring the path of communication. Effective communication in the workplace plays a prominent role in developing long lasting employee motivation. Based on the analysis of PT Putri Panda Unit II Tulungagung found that: (1) Condition organizational communication in the category of obvious, employee motivation in the high category, and employee performance in the high cathegory; (2) There is a positive effect of organizational communication directly or indirectly to the performance of employees through employee motivation at PT Putri Panda Unit II … Another positve result is that employees feel important. With a two way avenue of information flowing, you will find solutions more easier. This will create confusion for the reciever of the message. In this case your are involved in somethig else at the same time. individual employee. Dealing with stress in this day and age is a 24/7 activity. Removing those barriers will improve your ability to motivate workers. 267 0 obj <> endobj To counter these problems, managers must build a positive … Rituals These consist of people being set in ways by following routines. #5. Impact of the effectiveness of organizational communication on job satisfaction through job motivation of employees of Shiraz Telecommunication Company Ali Darijani 1, Hassan Soltani 2,*, Mohammad Ali Pourroostaei 3 1Assistant professor of Payam-E-Noor University, Tehran, Iran Some examples like temperatures, phones, or even the building itself can be an distraction. In such cases, employee motivation is not only the factor for organizational effectiveness. Fernandez, S. and Pitts, D. (2011).Understanding Employee Motivation to Innovate: Evidence from Front Line Employees in United States Federal Agencies. Face to face interactions work best here, though email communicating is also considered effective. Differences in languages that are spoken in the workplace can effect your ability to communicate. These facts make employee motivation as one of important determinant of customer satisfaction. References. Wether the impact is positive or negative, it's usually the result of communication between manager and the employees. men, machine %PDF-1.5 %���� But we still do it anyway. While others have stated not enough face to face interactions. There are six levels of how co workers can avoid interaction with others. There has always been one consistent with communication in the workplace. Express your concerns about their feelings and they will feel important. Another positive is that good solid organizational communication eliminates barriers and resolve problems. Internal Com munication is speedily gaining importance in organizations, as employers are realizing its positive effects and its impact on the long-term productivity and progress of organizations. Therefore, a careful evaluation of an employee‘s performance can uncover weak-nesses or deficiencies in a specific job skill, knowledge, or areas where motivation is lacking. The main problem with perception is that we all look at the world differently. communication is very important in motivating employees. The listener will like the message and listen closely. There are many potential problems that can be caused by poor communication skills.